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Technical Customer Support Lead

  • Kaunas/Vilnius, Lithuania
Customer Support

Job description

At Orbio World, we are in pursuit of creating brands that resonate globally and are loved by millions of customers. Don’t wanna brag, but we’ve been pretty successful in achieving that - we have already made a difference in over 3 million of our loyal customers’ lives across 50 countries.

Our Customer Support Team aims to keep our customers engaged and as passionate and satisfied with our products as we are. At this moment the team is looking for an ambitious and inspiring Technical Customer Support Lead to look after a remote team and ensure it uses the best practices and client support initiatives. 
Wanna join the squad and make an impact in the global D2C industry?

If so, be ready to:

  • Provide technical guidance and support to team members.

  • Collaborate with the product development team to address and resolve product issues.

  • Create and maintain technical documentation and knowledge base articles.

  • Identify areas for improvement in support processes and implement changes.

  • Develop and track key performance metrics to measure the effectiveness of support activities.

  • Serve as the primary point of contact for the internal customer support team for technical support issues.

  • Ensure clear and concise documentation of customer interactions and resolutions.

A bit about the perks:
  • Stay focused and productive by taking a day off on your Birthday, working 2 hours shorter on Fridays, and working from home 1 day each week plus extra 20 days during the whole year;

  • Sharpen your knives in CXL trainings, Coursera, Skillshare, Audible subscriptions, take a book from the office library or order a needed one from anywhere, use your personal training budget whenever you need to visit some conferences, hear out inspiring guests’ lectures and so on;

  • Refresh or even reset in various group sports activities and events which we’ll cover for you and the team going with you. Use prepaid psychotherapist sessions if you see a need for your mental health uplift and keep yourself safe with personal accident insurance;

  • Reconnect through FIFA matches, learning events, knowledge-sharing talks, various team-building events, quarterly team retreats, or workation trips like the last one in Turkey;

  • By the way, sharing is caring and we love to share our success and use it to make an impact. Orbio Kids, charity auction, Orbio Academy, donations to UA, and Lithuanian communities - there are dozens of ways to make a change.

  • Salary. 2480 - 3300 Eur/month (gross), depending on individual experience.

Job requirements

Our expectations for you:

  • Minimum of 2 years of experience in the telecommunication sector.
  • Strong strategic thinking abilities.
  • Excellent communication and interpersonal skills.
  • Exceptional problem-solving and analytical skills.
  • Proven ability to work under pressure and handle multiple tasks simultaneously.